Worst company ever! They are thieves with a license to steal! I placed my order with payment with delivery on January 16th, a gift for my birthday. A Bosh kitchen machine whose cost was 4,900 egp. Once the order has been placed, I receive confirmation on my mobile phone and email that the order has been placed and that the product will be sent to me on January 23rd. After that nothing! On January 23rd I called BTech and they told me that my order had been canceled as my telephone number did not exist!!! I would like to point out that I received confirmation of my order both via email and via text message. At which point the operator opens a complaint and tells me to wait 72 hours. I wait 72 hours and guess what? They ask me to wait another 24!!! They don't give me answers! Now, the same product I ordered COSTS TWICE AS BEFORE. They are thieves without scruples and without shame!read more
06 Dec 2023
Laptop lenovo
by Manar
They are liars.
الابتوب جاى من غير ويندوز صوت المروحه عالى جداا و بيسخن جدااا و كلمتهم فى نفس يوم الاستلام علشان ارجعه بقالى اسبوع مش راضين
29 Oct 2023
Nothing
by Marci
Online shop - you can order and that's all
As foreigners is more comfortable communicate online… no way with this “eshop”
They just receive order and you have to wait...
I ordered two times with delivery next day and nothing happened
No email communication
No information about status
Really never order
They called me after few days random...
14 Oct 2023
Carrier Inverter A.C 1.5 horse power
by Mahmoud
السلام عليكم بي تك أسوأ شركة إتعامل معاها على الإطلاق بسبب ر1. الكول سنتر وخدمة الواتساب لا يمكن الوصول لأحد يستطيع حل المشكلة بل ردهم الوحيد حنعمل شكوى وإنتظر 72 ساعة لمجرد الرد عليك هذا إن قاموا بالرد أصلاً
ر2. لا يوجد نمرة للفروع بتاتا الرقم المختصر هو الرقم الوحيد المتاح فلا يمكنك التواصل مع أي فرع حتى في حالة وجود مشكلة
ر3. يقومون ببيع المنتجات أونلاين أو من خلال الكول سنتر من فروح داخل نوادي مع إنها للأعضاء فقط وإذا حدثت أي مشكلة يقولون لك توجه للفرع !! طب أدخل للفرع إزاي يعني ؟ كلمتهم قالولى إيه ؟ 72 ساعة .بالصدفة البحتة كان أحد اعضاء خارجاً من النادي فدفعت مرافق الضعف لإنه يوم خميس ومحدش ردهوملي ولا حتى إعتذروا عن ذلك.
ر4. قمت بشراء تكييف كاريير من خلالهم وعند التركيب وبعد فك المنتج وتركيب الكابولي وخلافه عند تركيب المواسير إتضح أن المواسير ليست خاصة بالجهاز !!!!! وإنما بمواصفات أخرى غير التى هي على الجهاز نفسه
ر5. بعد مماطله أسبوع كامل من تقديم شكوى مع الإتصال بهم دورياً دون جدوى وبعد التوجه لشركة كارير وجهاز حماية المستهلك تم الكذب الصريح عليهم بأنه :
تم الشراء من فرع وهذا كذب لأنه تم الشراء من الكول سنتر
أنهم أبلغوني أنه يجب التوجه للفرع لإستبدال القطعة الخطأ رغم إنهم لم يكلموني والفرع المرسل منه الجهاز والمسجل به الفاتورة في محافظة أخرى فهل عليا التوجه إلى هذه المحافظة لإستبدال ماسورة ؟ خصوصاً وأنه خطئهم من البداية
ر6. عندما طلبت إرجاع المنتج قالواا المنتج خرج من الكرتونة فليس بحالته الأصلية وبالتالي لا يمكن إسترجاعه إلا لو به عيب !!!!!
وحتى هذه اللحظة يكون مر أكثير من أسبوع أو 170 ساعة من ساعة تقديم الشكوى دون رد ناهيك عن حل الشكوى أصلread more
24 Sep 2023
Laptop lenovo ideapad 1
by Yehia
اسوء خدمة و اسوء بياعين و اسوء محل تعامل سيئ مفيش صدق بايعلنلي laptop بمواصفات Full HD على الموقع و ال الفاتورة و مكتوب على العلبة انو HD و المحل مرضاش استرد فلوسي و ارجع الجهاز بعد الحركة الزبالة دي و انا كنت ممكن ارفع عليكو قضية محل فاشل و منصحش حد يشتري من b tech نهائي انتو اسوء تعامل شوفته في حياتي و مش هتعامل معاكو تاني و و الكول سنتر بيقول كلام عكس المحل ودا انا اتعاملت مع محل تاني احسن منكم مليون مرة
04 Sep 2023
Miele dryer, washing machine
by khaled
The worst customer service ever on the universe, they picked them dumb, stupid, has no authority and the company system reflects their toxic corrupted personal
16 Jun 2023
Air fryer
by Haydi
The worst customer service ever
12 Apr 2023
Payment with credit Card and good transportation coat
by Mohamed
بصراحه انا مستغرب ازاي الشعوب شغال. حاجز ودافع تمن اجهزتي الكهربائيه من ٣ اسابيع وجايين دلوقتي يقلولي معلش اصل البضاعه مش موجوده. ده لو هنا في المانيا كان زمانهم اقفلو من زمان ...بالمناسبه قسم خدمه العملاء علي تواصل. كل يوم يقولك بكره هههه. ربنا في عون الناس في مصر. خبره اكثر من سيئه
28 Mar 2023
by Bishoy
Fake sellers, fake customer service .. everything is fake. I ordered a gas heater .. turned out it didn't exist in the first place, they didn't serve an apology, the second reservation was also fake and unattended to .. no apology, i discover all of this by chance ! Worst customer service ever .. Never recommended
19 Feb 2023
by Salma
10 days to receive order !!!!!!!! and after that, I didn't receive any excuses for late arrivals.
worst customer service ever
will never recommend
عدم التزام بتوصيل المنتج وعدم رد المبالغ المدفوعة وعدم وجود خدمة عملاء على المستوى الأدنى
10 May 2022
Online order
by Pricena user
They have the worst customer service that could ever exist.
They cancel orders on their own without informing the
customers. They refused to deliver it to me until the 2nd of
May (2 weeks after the initial delivery date that they cancelled)
and funny enough we are now the 10th and they still haven't
delivered it and called to ask me to pay cash when it all has
already been paid for by Visa. Definitely do not recommend
with their rude and useless customer service.
Don't call yourself a company when you don't know how to
communicate with customers or deliver orders.read more
11 Nov 2021
LG TV 43” 4K
by wael
My experience with B.TECH online purchasing was not professional at all. I purchased a TV based on the delivery date that was the next day. It never arrived the next day and the day after, I received a call that it will be delivered in the morning. Couple of hours later, I received another call that they couldn’t find the address, and they are talking from a completely different tree by governerate!!
I was told that I will have to wait till Saturday (3 days after promised delivery date). Customer support was useless and all they did was to register a complaint.read more
23 Oct 2021
Washmachine Aristone
by Pricena user
If you install the washmachine yourself, you lost the garantie ! But nobody tell you who to ask for installation. I asked for a technician -> answer -> you have to look yourself
29 May 2021
Fresh Air Cooler
by Peter
Don't do business with this company as much as you can: their 30 days return policy is fake. Simply, once the company put its hands on your money and deliver the product to you. Then, they don't care about a damaged or malfunctioning products when you issuing a return.
Also the return is not available on the website to indicate the reason or to cancel the product, instead you have to call them soooo many times, and they Will not come pick-up the product from you, They want you to go to a nearest branch.
Trust me, this is an absolute theft and if you wane sue the company, good luck doing that in a country like Egypt that's literally does not have a law.
I requested a return for one of the four product that I have purchased for it came in damaged, and no one helped me out over the phone beside saying, "I have escalated your request to the head manger and we will call you back in tow hours" No-One has called Me for days, and I am the one who has to call back again and again, and again.... forever and until now, no solution.
Trust me, do not do business with this company in all ways. I have worked with Souq.com, and I thought they have the same integrity like Souq.com but sadly they don't have it at all.
لا تتعامل مع هذه الشركة بقدر ما تستطيع: سياسة الإرجاع الخاصة بهم لمدة 30 يومًا مزيفة. ببساطة ، بمجرد أن تضع الشركة يدها على أموالك وتسليم المنتج لك. بعد ذلك ، لا يهتمون بالمنتجات التالفة أو المعطلة عند إصدار عائد. كما أن الإرجاع غير متاح على الموقع للإشارة إلى السبب أو إلغread more
04 May 2021
Because B TECH is Ariston dealer
by Pricena user
A very bad after sales service
05 Jan 2021
2 Grouhy Exhaust Ventilating fan
by Ahmed
I placed my order at 17th Dec 2020 and after 10 days, I figured out that my order did not arrive yet, I talked to the customer service on 19966 and they kept telling me that some one from the HQ will call you tomorrow between 9am:5pm , and no one called me , and I called them again on the 19966, and so on for around 5 days and finally I figured out that they cancelled my order at 4th Jan 2021 and I did not know that, really they have a bad behaviour, customer service is not supportive and they deduct the cost of the requested items for around 20 days and they told me they will return the items cost within 3 weeks.read more
21 Dec 2020
Because they used to be good before.
by sharm
Since I complain about my delivery date, they delayed the order for the other 48 hours regarding why my order was late !!!! Definitely, a joke Item did not arrive on the promised delivery date. Customer service was absolutely useless and couldn't tell me when it would be delivered. I would advise you to use other stores if you pay cash and CIB credit card for installments.read more
22 Aug 2020
TV
by Pricena user
Absolutely terrible company . Item did not arrive on promised delivery date . Customer service were absolutely useless and couldn't tell me when it would be delivered . I would advise to use Souq.com where you can and avoid BTECH as the stress is just not worth it
25 Jun 2020
Mobile , home appliance
by Pricena user
Very bad customer service , it is my first time to try this store , I placed an order on 6 June and I received it on 25 although they said 5-7 days and the Mobile I ordered was blue and I received it black , and every time I call to complaint they say we will contact u in 24 hrs for 3 times and no one ever called me back
07 Jun 2020
by name
they cancel orders without reason and orders are not delivered for two times
12 Nov 2019
clothes washer
by Pricena user
I ordered a washing machine online ,then the customer service contacted me via telephone for confirmation and telling me the date where i will receive the order but the order didn't arrive on date . The store didn't provide regular updates on my order status.When i called the customer support they told me u ordered online so u can only complain online ,ended the call with me rudely and when i called again the stupid automatic answer keeps repeating it self without allowing me to contact anyone from the shitty customer support service so i cancelled my order
22 Jul 2018
Air conditioning
by Ashraf
Made order for carrier air conditioning 5 hp...it came one time. To install it a different crew came and discovered that the connection tubes dont match. Trying to call for support. ...long wait..was told that our information doesn't exist...these are a group of amateurs..I will never order anything from them again
22 Jun 2017
by Ahmed
The order has been paced 9 days ago, and still not delivered, their sales representative never answer the calls, or even call back - trying to reach the concerned department but their contact numbers never answer the calls or replay to the email complain which sent to them
Why my review still not published, you can make sure of my statement by calling B.TECH customer service and ask about the order status, my review will help others to avoid this situation and increase your creditability and trusts when recommending a seller.
04 Jun 2017
UNIVERSAL GAS WATER HEATER 6L - GE-6ND
by Sharif
Very bad overall experience. and bad customer support.
Are returns permitted? What are the conditions and time limit?
Item must be unopened within 14 days of delivery
Will I be refunded or given a store credit to buy something else from B.TECH?
Refunded
If I return the item, who pays for shipping the item back? Are there any other fees I need to pay to return the item?
No
How long will it take for me to get my refund from B.TECH?
Depends on brand
What malfunctions or product problems do B.TECH warranties cover?
Warranty depends on brand
If there is something wrong in the product which is under warrantee, how long will it take B.TECH to pick it up, fix it and deliver it back?
Warranty depends on brand
Who pays for shipping back and re-delivering the item?
Warranty depends on brand
Can I return a product that has a malfunction and get my money back?
Yes
If an item I ordered turned out to be malfunctioning and B.TECH doesn’t have any other in stock to replace it, what happens then?
Warranty depends on brand
Disclaimer: Pricena.com has gathered the above information either from the store contact directly or from the information published on the store's website. In some cases, the store policies and conditions may change without being fully reflected in the above information. We urge you to check the store's policies on the store website directly, using the links provided above, or to contact the store directly in case you have any questions.
The inforamtion is presented for reference only. Pricena.com is not held accountable in case store's policies were different than stated above or have changed, or in case the store did not abide with his stated policies. Please always follow up with the store directly.